We're sorry to hear that you're considering canceling your vidIQ subscription. We understand that circumstances can change, and we want to make the cancellation process as simple and straightforward as possible.
Canceling a subscription can be a difficult decision, but we're committed to doing everything we can to win you back as a vidIQ customer. If there is anything we can do to better serve you, please don't hesitate to contact us. We're here to help and are always happy to assist our valued customers in any way we can.
The cancellation process depends on the payment method you used when you signed up for the vidIQ subscription. Pick the payment method you used when you signed up and follow the instructions ⬇️
Credit/Debit Card or Paypal:
If your payment method is via a credit/debit card or PayPal, please:
Log in to your paid vidIQ account in our web app by following this link here.
Under Account Settings, press 'Manage Plan' and click on Cancel Subscription at the bottom of the page and our downgrade wizard will walk you through the rest of the process!
Please note that you will need to go through the entire downgrade process in order to fully cancel your plan!
Apple App Store
If your payment method is via Apple App Store you'll need to cancel your subscription directly through the App Store. Please follow this guide here on how to cancel it.
Google Play Store
If your payment method is via Google Play Store you'll need to cancel your subscription directly through the Play Store. You can find information on how to do so on Google's help center right here (Android) and here (desktop).
Once you've canceled your subscription through any of the methods outlined above, your access to vidIQ's paid features will expire at the end of your current billing cycle. If you have any questions or concerns about canceling your subscription, please reach out to our creator support team.