If you’re exploring the vidIQ 1:1 Coaching Plan or already signed up and want to know how things work, this article covers the most common questions creators ask—everything from coach matching to billing.

When you sign up, you'll answer a short questionnaire about your goals, content, and preferred coaching style. Based on your answers, we’ll recommend a few coaches who align with your needs. You can:

You can request a coach change directly from your coaching dashboard. Just click your coach's name, then use the dropdown menu to select "Request a new coach." You’ll be asked to briefly describe what you're looking for, and we’ll help match you with someone new.

Our coaches are trained in growth strategies across many content types. While we don’t match by niche alone, we recommend coaches who align with your goals and content. You can switch anytime if the fit isn’t right.

At this time, coaching is only available to creators located in:

Your YouTube channel must be in English to be eligible.

Your coach will help with:

They won’t do the work for you or provide business advice, but they’ll point you in the right direction.

It depends on your Coaching plan. With Chat Coaching, everything is fully asynchronous; no calls are included. You send messages when it works for you, and your coach replies within 24–48 hours, Monday–Friday. With Coaching VIP, recurring 30-minute live video calls with your coach are included in addition to messaging.

Yes! Each message round allows up to 5 messages. You can send:

These help your coach give more specific and actionable feedback.

We don’t offer single-session coaching. The Coaching Plan is built for ongoing support with personalized feedback over time.

No, coaching videos are not downloadable. You can review them within your coaching dashboard at any time while your subscription is active."

Coach reply notifications are sent via mobile push notification only. Email notifications are not available at this time.

On desktop, go to your vidIQ dashboard and click "Coach" in the left-hand menu. On mobile, tap the coach icon in the bottom-right corner of the app.

Yes. You can pause your monthly subscription for up to 3 months, with a minimum pause of 1 month. Pausing takes effect from your next renewal date. Pausing is only available on plans billed directly through vidIQ. If you subscribed through the Apple App Store or Google Play, pausing is not available through those billing systems.

To request a pause, contact us via the chat icon or via email, and our team will confirm the exact dates with you.

Each coaching plan is tied to a single YouTube channel. If you want coaching on more than one channel, you’ll need a separate vidIQ account and subscription for each.

Yes. You can choose:

📆 If you choose the yearly Coaching plan, you’ll be billed once upfront for the entire year. The annual plan offers savings compared to monthly billing but also requires a full-year commitment. Once purchased, it is non-refundable, and you’ll continue to have access to all paid features for the entire billing cycle.

Pricing details are available in the vidIQ app Plans page (https://app.vidiq.com/plans) for the most accurate and up-to-date information.

We know promo codes can be exciting to receive—but they must be applied at checkout and used with the account they were originally sent to. Promo codes can’t be applied retroactively or transferred between accounts.

You can find step-by-step instructions here: How to apply a promo code.

You can cancel directly from your vidIQ Account Settings under the Manage Plan tab (https://app.vidiq.com/account/settings/plans). If you need help, contact us via the chat icon in the bottom-right corner or via email.

When you cancel or downgrade, access to your coaching messages ends. You won’t lose past data, but you’ll need to resubscribe to resume your coaching conversation or have access to your prior conversations.

VIP Coaching is an upgraded coaching tier designed for creators who want a more hands-on experience. It includes recurring 30-minute live video calls with your coach and unlimited messaging — no 5-message rounds.

Chat Coaching is fully asynchronous: you send messages when it works for you, and your coach replies within 24–48 hours, Monday through Friday, with up to 5 messages per round. VIP Coaching includes everything in Chat Coaching, plus recurring 30-minute live video calls and unlimited messaging with no round limits. To compare plans and sign up, please visit the Plans page.

The vidIQ 1:1 Coaching Plan is designed to give you insights, feedback, and strategies to grow your channel efficiently. If you’d like to dive deeper into how coaching works, explore our Coaching Collection in the vidIQ Help Center.