If you’re exploring the vidIQ 1:1 Coaching Plan or already signed up and want to know how things work, this article covers the most common questions creators ask—everything from coach matching to billing.

When you sign up, you'll answer a short questionnaire about your goals, content, and preferred coaching style. Based on your answers, we’ll recommend a few coaches who align with your needs. You can:

You can request a coach change directly from your coaching dashboard. Just click your coach's name, then use the dropdown menu to select "Request a new coach." You’ll be asked to briefly describe what you're looking for, and we’ll help match you with someone new.

Our coaches are trained in growth strategies across many content types. While we don’t match by niche alone, we recommend coaches who align with your goals and content. You can switch anytime if the fit isn’t right.

At this time, coaching is only available to creators located in:

Your YouTube channel must be in English to be eligible.

Your coach will help with:

They won’t do the work for you or provide business advice, but they’ll point you in the right direction.

No, coaching is fully asynchronous. You send text, video, and image messages to your coach when it works for you. They reply within 24–48 hours (Monday–Friday, U.S. and Canadian time zones).

Yes! Each message round allows up to 5 messages. You can send:

These help your coach give more specific and actionable feedback.

We don’t offer single-session coaching. The Coaching Plan is built for ongoing support with personalized feedback over time.

On desktop, go to your vidIQ dashboard and click "Coach" in the left-hand menu. On mobile, tap the coach icon in the bottom-right corner of the app.

Yes. You can pause your monthly subscription for up to 3 months, with a minimum pause of 1 month. Just contact our support team to request a pause.

Each coaching plan is tied to a single YouTube channel. If you want coaching on more than one channel, you’ll need a separate vidIQ account and subscription for each.

Yes. You can choose:

📆 If you choose the yearly Coaching plan, you’ll be billed once upfront for the entire year. The annual plan offers savings compared to monthly billing but also requires a full-year commitment. Once purchased, it is non-refundable, and you’ll continue to have access to all paid features for the entire billing cycle.

We know promo codes can be exciting to receive—but they must be applied at checkout and used with the account they were originally sent to. Promo codes can’t be applied retroactively or transferred between accounts.

You can find step-by-step instructions here: How to apply a promo code.

When you cancel or downgrade, access to your coaching messages ends. You won’t lose past data, but you’ll need to resubscribe to resume your coaching conversation or have access to your prior conversations.

Click the blue chat icon in the bottom-right corner of your screen to start a conversation with our support team—we’re here to help! 💬