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My coupon code isn’t working

Reasons why you are not able to use promo code

Alina avatar
Written by Alina
Updated over a week ago

If you have an issue with your coupon code, double-check it to make sure the code you’re entering is correct. Here are a few other things to keep in mind if your coupon code isn’t working:

  1. Only one trial per account

    At vidIQ, we limit the usage of our trial to one per account. This means that if you've already applied a trial coupon to your subscription, you won't be able to use another one.

  2. Check the Expiry Date

    All good things must come to an end, and unfortunately, that includes our promo codes. Every code comes with an expiry date, and once it has passed, the coupon cannot be reactivated or used. Make sure your promo code hasn’t expired before attempting to use it.

  3. Single Use Coupons

    Some of our coupons can only be used once. If you’ve used the coupon before, you won’t be able to use it again. Remember, each code has its own rules, so always check the terms and conditions.

  4. Only vidIQ Issued Coupons are Accepted

    For your safety and to ensure validity, we only accept coupons issued directly by vidIQ. If you've gotten your coupon from a third-party website or another source, there's a chance it might not be valid. Always get your coupons directly from us or our verified partners.

  5. No Retroactive Application

    Another rule to keep in mind is that our coupons can't be applied retroactively. If you’ve already paid for your subscription without entering your code, we can’t go back and apply the discount. The code must be entered at the time of purchase.

  6. Not all payment methods accept promo codes

    Lastly, it's important to know that promo codes can't be applied if you subscribe via Apple App Store or Google Play Store. If you want to use a promo code, you’ll need to choose a credit or debit card as a payment method.

If you entered the valid promo code correctly, you will see its description, percentage of the discount, and duration. Please double-check the final price, which should change according to the conditions of the promo code, as the amount you see WILL BE charged to the credit card that you entered.

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