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52 articles in this collection
Written by Rob Sandie and Umit Ceylan
General Questions

Can I get a free trial?

Complete access to the Pro or Boost features during your trial period
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Written by Umit Ceylan
Updated over a week ago

How do I update to the latest Chrome Extension?

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Written by Umit Ceylan
Updated over a week ago

Where can I find vidIQ tutorial videos?

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Written by Umit Ceylan
Updated over a week ago

How can update my credit card information?

Learn how you can update your billing information
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Written by Umit Ceylan
Updated over a week ago

I didn't receive the code to confirm my mobile phone number. What should I do?

Two-factor authentication - a second security layer, that will reconfirm your identity.
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Written by Umit Ceylan
Updated over a week ago

How to authenticate my YouTube channel?

Authenticate your channel in a few steps
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Written by Rob Sandie
Updated over a week ago

Which payment methods do you support?

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Written by Rob Sandie
Updated over a week ago

My visa card is not accepted

A few reasons why your transaction may be declined.
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Written by Rob Sandie
Updated over a week ago

My coupon code isn’t working

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Written by Rob Sandie
Updated over a week ago

How can I syndicate a video to my Facebook page?

Get your video uploaded to your Facebook page at the drop of a hat
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Written by Rob Sandie
Updated over a week ago

How to delete my current channel and add a new one?

Learn how to switch YouTube channels
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Written by Rob Sandie
Updated over a week ago

How can I subscribe if I don't have a credit/debit card?

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Written by Rob Sandie
Updated over a week ago

Why do I need to reset my password?

Your account security is important for us
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Written by Rob Sandie
Updated over a week ago

I can't find my vidIQ signup confirmation email.

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Written by Rob Sandie
Updated over a week ago

How do I use a coupon code?

Redeem your coupon in a few steps
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Written by Rob Sandie
Updated over a week ago

How secure is my credit card payment information?

We use Stripe.com, one of the most secure and reputable payment processors available.
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Written by Rob Sandie
Updated over a week ago

Why was I charged unnoticed?

Learn more about our billing policy
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Written by Rob Sandie
Updated over a week ago

Will my Boosts (monthly optimizations) roll over to the following month?

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Written by Rob Sandie
Updated over a week ago

How do I reset my password?

If you forgot your password you can easily reset it
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Written by Rob Sandie
Updated over a week ago

How can I change email address registered with vidIQ?

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Written by Umit Ceylan
Updated over a week ago

How do I clear local storage?

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Written by Rob Sandie
Updated over a week ago

How do I downgrade my account?

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Written by Umit Ceylan
Updated over a week ago

Is vidIQ a YouTube's certified partner?

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Written by Rob Sandie
Updated over a week ago

Not being able to see the Views Per Hour (VPH) for some videos?

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Written by Umit Ceylan
Updated over a week ago

Is vidIQ safe and trustworthy?

A few things you may want to know about us
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Written by Umit Ceylan
Updated over a week ago

Can I have multiple accounts?

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Written by Umit Ceylan
Updated over a week ago

Do you have a reseller or affiliate program?

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Written by Umit Ceylan
Updated over a week ago

Can I add a YouTube channel with an email different than the one I used to sign up with vidIQ?

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Written by Umit Ceylan
Updated over a week ago

Don't see vidIQ on Youtube after installing it?

This is a troubleshooting document for those, who don't see some or all of vidIQ's functions on YouTube.
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Written by Umit Ceylan
Updated over a week ago

Extensions that are causing conflict with vidIQ

This document contains the extensions that are causing a conflict with vidIQ and troubleshooting steps for eliminating some conflict.
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Written by Umit Ceylan
Updated over a week ago

How do I customize my receipts?

Add extra billing information to all your receipts
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Written by Rob Sandie
Updated over a week ago