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Billing and Subscriptions

Billing and Subscriptions

How to upgrade and manage your paid subscription

12 articles
Pavel avatarGiang avatarElena avatar+2
Written by Pavel, Giang, Elena and 2 others

How do I change my vidIQ subscription?

Upgrade or downgrade your plan
Pavel avatar
Written by Pavel. Updated over a week ago

How do I use a promo code?

Redeem your coupon code in a few steps
Giang avatar
Written by Giang. Updated over a week ago

How to cancel my vidIQ Subscription?

Cancel the auto-renew of paid plan
Elena avatar
Written by Elena. Updated over a week ago

Managing your iOS Upgrade

Are you looking to cancel an upgrade purchased on iOS?
Pavel avatar
Written by Pavel. Updated over a week ago

Can I have multiple accounts?

Pavel avatar
Written by Pavel. Updated over a week ago

How do I customize my receipts?

Add extra billing information to all your receipts
Rob Sandie avatar
Written by Rob Sandie. Updated over a week ago

Why was I charged without notification?

Learn more about our billing policy
Rob Sandie avatar
Written by Rob Sandie. Updated over a week ago

How can update my credit card information?

Learn how you can update your billing information
Pavel avatar
Written by Pavel. Updated over a week ago

Which payment methods do you support?

Alina avatar
Written by Alina. Updated over a week ago

Why was my card declined?

A few reasons why your transaction may be declined.
Rob Sandie avatar
Written by Rob Sandie. Updated over a week ago

How can I subscribe if I don't have a credit/debit card?

Rob Sandie avatar
Written by Rob Sandie. Updated over a week ago

How secure is my credit card payment information?

We use Stripe.com, one of the most secure and reputable payment processors available.
Rob Sandie avatar
Written by Rob Sandie. Updated over a week ago