Billing and Account Management

Can I have multiple accounts?

Written by Umit Ceylan
Updated over a week ago

How do I customize my receipts?

Add extra billing information to all your receipts

Written by Rob Sandie
Updated this week

How do I use a coupon code?

Redeem your coupon in a few steps

Written by Rob Sandie
Updated over a week ago

Why was I charged without notification?

Learn more about our billing policy

Written by Rob Sandie
Updated over a week ago

Can I get a free trial?

Complete access to the Pro or Boost features during your trial period

Written by Umit Ceylan
Updated over a week ago

How do I change my upgrade?

Upgrade, downgrade, or cancel your boost or pro account

Written by Ash
Updated over a week ago

How can update my credit card information?

Learn how you can update your billing information

Written by Umit Ceylan
Updated over a week ago

Which payment methods do you support?

Written by Rob Sandie
Updated over a week ago

Why was my card declined?

A few reasons why your transaction may be declined.

Written by Rob Sandie
Updated over a week ago

How can I subscribe if I don't have a credit/debit card?

Written by Rob Sandie
Updated over a week ago

I can't find my vidIQ signup confirmation email.

Written by Rob Sandie
Updated over a week ago

How secure is my credit card payment information?

We use Stripe.com, one of the most secure and reputable payment processors available.

Written by Rob Sandie
Updated over a week ago