Billing and Account Management

Managing your iOS Upgrade

Are you looking to cancel an upgrade purchased on iOS?

Written by Umit Ceylan
Updated this week

Can I have multiple accounts?

Written by Umit Ceylan
Updated over a week ago

How do I customize my receipts?

Add extra billing information to all your receipts

Written by Rob Sandie
Updated over a week ago

How do I use a coupon code?

Redeem your coupon in a few steps

Written by Rob Sandie
Updated over a week ago

Why was I charged without notification?

Learn more about our billing policy

Written by Rob Sandie
Updated over a week ago

Can I get a free trial?

Complete access to the Pro or Boost features during your trial period

Written by Umit Ceylan
Updated over a week ago

How do I change my upgrade?

Upgrade, downgrade, or cancel your boost or pro account

Written by Umit Ceylan
Updated this week

How can update my credit card information?

Learn how you can update your billing information

Written by Umit Ceylan
Updated over a week ago

Which payment methods do you support?

Written by Rob Sandie
Updated over a week ago

Why was my card declined?

A few reasons why your transaction may be declined.

Written by Rob Sandie
Updated over a week ago

How can I subscribe if I don't have a credit/debit card?

Written by Rob Sandie
Updated over a week ago

I can't find my vidIQ signup confirmation email.

Written by Rob Sandie
Updated over a week ago

How secure is my credit card payment information?

We use Stripe.com, one of the most secure and reputable payment processors available.

Written by Rob Sandie
Updated over a week ago