Running into a problem with the vidIQ mobile app? This article covers common issues on iOS and Android. You do not need to complete every step in this article. Start with the section that best matches the issue you’re experiencing.
If you're using vidIQ in a browser or the browser extension, please refer to the matching troubleshooting article instead.
Before You Start
Before troubleshooting, please check the following:
Make sure the vidIQ app is updated to the latest version from the App Store or Google Play.
After updating from the App Store or Google Play, you can also check for updates inside the vidIQ app by opening the sidebar, tapping your email address, and selecting Check for Updates.
If everything is up to date, you should see a banner saying “No updates available.”
Confirm your internet connection is stable.
Force-close the vidIQ app and reopen it.
If the issue continues, choose the section below that best matches what's happening.
I Can't Sign In to the Mobile App
If you're unable to sign in on mobile:
Try signing in at app.vidiq.com.
If you also can't sign in there, the issue may be related to your account or login details.
If you can sign in on the web app but not the mobile app, the issue may be specific to the mobile app or your device.
Force-close the app and reopen it.
Make sure your device date and time are set correctly. An incorrect date or time can interfere with authentication.
iOS: Go to Settings → General → Date & Time → Set Automatically.
Android: Go to Settings → System → Date & Time, then toggle automatic date and time off and back on.If the issue continues, uninstall and reinstall the vidIQ app.
My Channel Data Looks Wrong, Missing, or Outdated
If your stats, channel data, or YouTube information does not look correct, the most common fix is to re-authenticate your YouTube channel.
Re-authenticate your YouTube channel from your vidIQ account settings.
Wait a few minutes for the data to refresh.
If the issue continues, remove the channel fully and add it again.
If you're unable to complete this from the mobile app, try signing in at app.vidiq.com from a mobile browser and re-authenticating there.
The App Is Crashing, Freezing, or Won't Open
If the mobile app crashes, freezes, or will not open:
Force-close the app and reopen it.
Restart your device.
Make sure the app is updated.
Uninstall and reinstall the vidIQ app.
Android only: If reinstalling does not help, you can also clear the app cache and data:
Settings → Apps → vidIQ → Storage → Clear Data & Cache
Please note that this will sign you out of the app.
Content Is Not Loading or Syncing
If pages, tools, stats, or other data are not loading correctly:
Check your internet connection.
Pull down on the screen to refresh.
Sign out of the vidIQ app and sign back in.
Re-authenticate your YouTube channel if the issue is related to channel data or YouTube information.
If the same issue also happens at app.vidiq.com, please let our team know, as that may mean the issue is not limited to the mobile app.
I Don’t See My Paid Features in the Mobile App
If you’re signed in but don’t see your paid features, plan access, or credits, you may be logged into a different vidIQ account than the one connected to your subscription.
Please check the following:
Confirm the email address you’re using to sign in to the mobile app.
Try signing in at app.vidiq.com with the same email address.
If your paid features appear on the web app but not on mobile, sign out of the mobile app and sign back in.
If your paid features do not appear on either mobile or web, you may be using the wrong login method or email address.
For example, if you originally signed up using Google, Apple, or a specific email address, please make sure you’re using that same sign-in method.
If the App Keeps Signing You Into the Wrong Account
Some devices may automatically sign you back into a Google or Apple account that was previously used. If this happens:
Sign out of the vidIQ app.
Check which Google or Apple account is currently selected on your device.
Try signing in again and make sure you choose the email address connected to your paid vidIQ subscription.
If the app keeps signing you into the wrong account, uninstall and reinstall the vidIQ app.
If the Issue Still Continues
If you've tried the steps for your specific issue and the problem still continues, there may be something on the device or operating system side affecting how the vidIQ app runs.
At this point, we recommend checking for any available system updates and reviewing the official troubleshooting steps for your device:
Android: Check for Android updates under Settings → System → System Update. You can also review Google's official troubleshooting guide.
iOS: Check for iOS updates under Settings → General → Software Update. You can also review Apple's official troubleshooting guide.
Temporary Workaround
If the mobile app issue is blocking you, you can also use vidIQ from a mobile browser at: app.vidiq.com
Most vidIQ features are available through the web app and may work as a temporary workaround.
Still Need Help?
If the issue continues, please contact our team and include as much of the following information as possible:
Whether you're using iOS or Android.
Your device model.
Your operating system version.
Your vidIQ app version.
A screenshot or screen recording of the issue.
What you expected to happen.
What happened instead.
Whether the same issue happens at app.vidiq.com.
To find your vidIQ app version:
iOS: Go to Settings → General → iPhone Storage → vidIQ.
Android: Go to Settings → Apps → vidIQ.